FAW TRUCKS UK

You’ll need to bring all of the following documentation with you at the time you hire the vehicle from us:

1) Your driver’s licence

You must have a current full driver's licence which you’ve held for at least 12 months. This period will be longer for MVPs and minibuses (endorsements and restrictions permitting).

You’ll also need a standard goods vehicle operator’s licence if you’re hiring a vehicle over 3.5 tonnes and carrying other people’s goods for sale or reward. If this is the case, you must present this at the time of hire. If you don’t have this licence, you can apply for one at https://www.gov.uk/being-a-goods-vehicle-operator/apply-for-a-licence

However, you won’t need this type of licence if you’re transporting your own goods, and they’re not for sale or reward (for example, if you’re moving house).

Non-EU driving licences may require an International Driver Licence for translation. If you have a non-EU driving licence we’d advise you to check if you’re eligible to drive in the UK, as certain restrictions apply if you’ve been resident in the UK for more than 12 months. You can do this on the GOV.UK website

Important information for UK driving licence holders

You must produce either your photocard driving licence or an old paper-style licence. Please note that the paper counterpart driving licence was abolished on 8 June 2015*.

All driving records are now stored digitally by the DVLA, and you’ll need to get an access code from them so we can check your driving record. You can get this code at www.gov.uk/view-driving-licence [free of charge], or by calling 0300 083 0013 from 8am- 7pm Monday to Friday or 8am-2pm on Saturday (choose the ‘online application’ option). Remember that your access code is case-sensitive, can only be used once and is valid for 21 days.

Underneath the code you’ll see a link to print your driver summary. If you have access to a printer, please print it and bring it with you when collecting your vehicle, as this will save you time. You must produce the access code or driver summary at the time of hire.

*Changes from 8 June 2015 in GB to the paper counterpart of driving licences don’t affect driving licences issued by the DVA in Northern Ireland. Northern Ireland driving licences still require both the plastic photocard and paper counterpart.

2) One further type of identification

This should confirm your current address. Suitable items include bank or credit card statements, or utility bills dated within the past 3 months. We can’t accept passports for this purpose as they don’t contain a printed address.

If you have a non-photocard driving licence, you’ll need to bring additional photographic ID with you (a passport is acceptable here).

Please note that the above also applies to all additional drivers.

If you’re a non-UK resident or visitor, you must bring the following:

  • Your driving licence and International Driving Permit (where applicable)
  • Proof of where you’re staying in the UK (such as your hotel booking confirmation or printed verification or a family member’s address if you’re staying with them)
  • Evidence of your return travel (such as your flight confirmation document)
  • Your passport

All payments must be made with the hirer`s credit card.

3) A credit or debit card

You’ll need to pay the hire charge and deposit by credit or debit card at the start of the hire period. If the cardholder won’t be there when the vehicle is collected, please contact us beforehand.

To hire a light van or commercial vehicle, you need to be aged at least 21 and have held a driving licence for a minimum of 12 months. Please note that if you wish to take out insurance cover with us (provided by Insure care hire), you must be aged 25 or over.

As the government's licensing rules may have changed since you last hired this type of vehicle, please check at https://www.gov.uk/browse/driving/driving-licences or contact us.

UK licence holders

If you passed your driving test after 1 January 1997

To drive vehicles up to and including 3.5 tonne GVW, Category B entitlement applies. To drive a 7.5 tonne GVW vehicle, Category C1 entitlement is required. You’ll need to take a further test to achieve this category if you don’t have this.

If you passed your driving test before 1 January 1997

You’re usually automatically entitled to Category C1 if you passed your driving test before 1 January 1997. If you’re in doubt, please check your driving licence. Alternatively, you can check your driving category a www.gov.uk/driving-licence-categories .

Non-UK licence holders

Category B normally applies. If you’re in any doubt, please check at www.gov.uk/driving-nongb-licence.

  • All prices are subject to VAT at the current standard rate
  • Vehicle rates include a daily allowance of 200 miles per day. Any mileage over this allowance will incur a charge of 15p/mile, unless pre agreed at time of booking.
  • All prices exclude insurance. If you require insurance cover, please select this on the optional extras page at the time of booking. An excess surcharge will be payable if you make a claim, but this will be waived if you pay the small charge for a collision damage waiver (CDW) at the time of hire. Please note - for each additional driver, there will be an additional daily insurance fee. This is outlined on the optional extras page.
  • Vehicle checks will be conducted at collection and after return of the vehicle. Any damage caused to the vehicle during the hire period, outside of allowances, will incur a charge. This will be deducted from your deposit.

You are expected to return the vehicle with the amount of fuel that is present at the point of collection. You will be charged for any missing fuel on the return of the vehicle

The fuel level will be noted on the pre-collection vehicle inspection sheet and signed off by both the hirer and the FAW representative.

Please make sure you are aware of the type of fuel required before you leave the premisis

No - our vehicles can only be used on the UK mainland unless you’ve made prior arrangements with us. In these cases, additional charges and requirements will apply. More details are available on request.

We require the hirer to pay a refundable deposit of £200. This must be paid before the commencement of the hire. If you have booked online and have already paid the rental charges, your deposit will still need to be paid at time of collection*. Please note that if you have any endorsements on your driving licence, you may have to pay a larger deposit.

We’ll refund your deposits when you return the vehicle, as long as:

  • It’s within the hire period
  • The vehicle is full of fuel (or to the level stated on the vehicle inspection sheet)
  • There is no damage to the vehicle outside of fair "wear and tear" allowances.

We’ll deduct any additional charges from the deposit.

*Deposits must be paid by credit or debit card. We cannot accept deposits paid by cash or cheque.

Our insurance is provided by Insure car hire. Insurance excesses vary on a number of factors such as age and licence endorsements. You will be advised of your insurance excess on collection of the vehicle and this will be outlined in the documentation provided to you.

You’re responsible for any damage, loss sustained or third party claim against the vehicle, and are liable to pay the insurance excess in this event. Please note windscreen cover is not included.

What is the collision damage waiver (CDW?)

If you make an insurance claim, the collision damage waiver (or CDW) can reduce your excess.

You can take out a CDW by paying an additional amount at the time of hire – charged at a rate of £2.19 per day. Please note, however, that the CDW doesn’t cover you for the loss of or damage to tyres, wheels, keys and audio equipment; fuel contamination or the theft of contents. It’s also worth noting that the cover only applies to one single incident or accident. And if you want a replacement vehicle, you’ll need to pay another full deposit.

If you’re hiring one of our vehicles, you’ll only be eligible for a CDW if you hold a full UK licence, are at least aged 25 and have a satisfactory driving record.

CDWs aren’t available to non-UK licence holders, as we can’t check for driving endorsements or restrictions.

Can I add another driver?

Yes, you can have additional drivers however there will be an additional insurance fee to pay per driver per day. This fee is outlined on the optional extras page on our online booking system. Additional drivers must be present at the time of hire with their driving licence.

If you require more information on additional drivers, please contact our office on 01642 608151 or email info@fawtrucks.co.uk

By credit / debit card or through our online booking system

All hire charges and deposits must be paid by credit or debit card. We accept all major credit and debit cards, including Visa, MasterCard and American Express. Unfortunately we are unable to accept any cash or cheque payments.

Vehicles can be booked and paid for; through our website, over the phone or in person at our office. Please see the "contact us" page for contact details.

In either of these circumstances, it’s important that you let us know as soon as possible. We can then advise you of any additional charges, and arrange payment and insurance cover if necessary. You’ll need to pay any additional rental charges before your current rental period is over. We’ll take any payments from your credit or debit card.

Please note - If the vehicle is not returned before the insurance cover expires, we will automatically renew the insurance cover for a further day and this will incur a charge.

All our vehicles come with full nationwide 24/7 breakdown coverage. We’ll include details of this with the documents you’ll get from us at the time of hire, it’s important that you keep these with you for the duration of the hire.

Just return the vehicle to our premises with a full tank of fuel (or to the level stated on the vehicle inspection sheet). You’ll be met by a member of our team who will conduct a post hire vehicle inspection with you present and will complete the necessary paperwork. Any charges applicable will be outlined and deducted from your deposit. If no charges are required, your deposit will be refunded to your card in full.

Please note that vehicle collections and returns will be within office hours (shown on the "contact us" page). However if you need to collect or return a vehicle out of office hours, this will be possible if prearranged with a member of the team.

  • Please remember that you must state if you need a standard goods vehicle operator’s licence to hire a vehicle. You’ll need one if you’re hiring a vehicle over 3.5 tonnes and carrying other people’s goods for sale or reward. If this is the case, you must present it at the time of hire. If you don’t have this licence, you can apply for one at https://www.gov.uk/being-a-goods-vehicle-operator/apply-for-a-licence
    You won’t need this type of licence if you’re transporting your own goods, and not for sale or reward (for example, if you’re moving house). However, you must have a current full driver's licence which you’ve held for at least 12 months.